Privacy Policy
1. Introduction and Scope
Welcome to Royal Reels. This policy explains how we handle your personal information when you use our casino platform — whether you are browsing, registering, making a deposit, or contacting support. We believe you have every right to know what data we collect, why we need it, and how we keep it safe.
This Privacy Policy applies to all users of our website and mobile app, including Australian residents. Our practices align with the Australian Privacy Act 1988 (Cth), the Australian Privacy Principles (APPs), and the GDPR for players in the European Economic Area. We review this policy regularly to make sure it stays accurate and up to date.
By using our platform, you agree to the data practices described below.
1.1 Who We Are
Royal Reels is an online casino operated under a valid gaming licence. We are responsible for collecting, storing and managing your personal data as a data controller under applicable privacy laws.
2. What Information We Collect
2.1 Information You Give Us Directly
- Full name, date of birth and residential address.
- Email address and phone number.
- Payment details used for AU$ deposits and withdrawals.
- Identity documents such as a passport or driver's licence.
- Username, password and any survey responses.
2.2 Information We Collect Automatically
- IP address, device identifiers and browser type.
- Pages visited, session activity and login timestamps.
- Game history and transaction records.
2.3 Information From Third Parties
We may receive data from payment processors, identity verification providers and fraud prevention agencies to confirm the details you have provided.
3. How We Collect Your Information
3.1 Direct Collection
Most data comes from you when you register, complete verification, make an AU$ transaction, or contact our support team.
3.2 Automated Technologies
We use cookies and similar tools to collect data automatically. See Section 7 for full details.
3.3 Third-Party Sources
Where needed, we use third-party identity checks or fraud screening tools to verify information — standard practice in regulated gambling.
4. Why We Use Your Information
4.1 Running Your Account
To verify your identity, process AU$ deposits and withdrawals, and give you access to our games.
4.2 Legal and Regulatory Compliance
Australian law requires us to verify player identities, monitor for problem gambling, and report certain transactions to relevant authorities.
4.3 Responsible Gambling
We use gameplay data to detect signs of harmful behaviour and may apply account restrictions or reach out to offer support where needed.
4.4 Fraud Prevention
We monitor account and payment activity to detect unauthorised access, money laundering and suspicious behaviour.
4.5 Marketing
With your consent, we send information about promotions and new games. You can opt out at any time via the unsubscribe link in our emails or through your account settings.
5. How We Store and Protect Your Information
5.1 Where Your Data Is Stored
Your data is held on secure servers in jurisdictions with appropriate data protection standards that meet APP requirements.
5.2 Security Measures
We protect your data using SSL encryption, encrypted document storage, strict staff access controls, and regular security audits. Our team is trained to handle personal information responsibly, and access to your data is limited to those who genuinely need it.
5.3 Data Breaches
If a breach is likely to cause serious harm, we will notify affected players and the Office of the Australian Information Commissioner (OAIC) under the Notifiable Data Breaches (NDB) scheme.
6. Who We Share Your Information With
We do not sell your personal data to third parties, and we never will. We only share it in these specific situations, and always with your privacy in mind:
6.1 Service Providers
Third-party companies — including payment processors, ID verification services and IT providers — who assist us under strict data processing agreements.
6.2 Regulatory and Legal Authorities
We disclose information to gambling regulators, law enforcement and tax authorities when legally required, including AML reporting obligations.
6.3 Business Transfers
In the event of a merger or acquisition, your data may be transferred. We will notify you if this occurs.
7. Cookies
7.1 Types of Cookies We Use
- Essential – required for the site to function.
- Analytics – help us understand usage patterns.
- Preference – remember your settings.
- Marketing – used to show relevant content (with your consent only).
7.2 Managing Cookies
Adjust your preferences through our cookie consent tool or browser settings at any time. Disabling certain cookies may affect site functionality.
8. How Long We Store Your Data
8.1 Active Accounts
We retain all information needed to operate your account while it remains open.
8.2 After Account Closure
Australian gambling regulations require us to keep identity and transaction records for a minimum of 7 years after closure.
8.3 Marketing Data
Once you opt out, we remove you from active marketing lists promptly and retain only a record of your opt-out preference.
9. Your Rights
9.1 Under Australian Law
As an Australian resident, you have the right to access and correct your personal information, complain to us about APP breaches, and escalate unresolved complaints to the OAIC.
9.2 Under GDPR (EEA Players)
EEA-based players also have the right to erasure, data portability, restriction of processing and the right to object to certain uses of their data.
9.3 How to Exercise Your Rights
Contact our Privacy Team (see Section 10). We will respond within 30 days as required by the APPs.
10. Contact Us
Email: privacy@royalreels.com.au
Postal Address: Royal Reels Privacy Team, [Registered Address]
Response Time: We aim to acknowledge enquiries within 5 business days and resolve them within 30 days.
To escalate a complaint, contact the OAIC:
- Website: www.oaic.gov.au
- Phone: 1300 363 992